LVARAA - Luxury Perfumes & Attars
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Cancellation &
Returns

Clear, fair guidelines for cancelling orders and raising return requests — designed around hygiene-safe fragrance products and a smooth customer experience.

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Policy guide Lvaara cancellation and returns support

We’re here to resolve, not confuse

Cancel before ship · hygiene-first returns · refunds to source method · dedicated support.

Before shipCancel request
48 hrsDamage report*
5–7 daysRefund credit*
🧴 Fragrance hygiene note: Opened / used / unsealed perfumes & attars are generally not returnable. Wrong item or transit damage cases are reviewed with proof.
Cancel pre-ship Fastest resolution window
Hygiene first Sealed product rules
Photo proof For damage / wrong item
Support 9310738252
Choose your path

Cancel an order or request a return

The right process depends on whether your order has already been shipped.

Cancellation

Best when the order is still being processed and has not been handed to the courier.

  1. Open My Account or note your Order ID
  2. Contact us immediately via form/call/WhatsApp support channel
  3. Share Order ID + reason for cancellation
  4. If approved pre-ship, order is cancelled & refund initiated (if prepaid)
Before dispatch

Returns

For delivered orders with approved issues such as wrong item or transit damage (conditions apply).

  1. Keep packaging & product ready for review
  2. Share clear photos/video + Order ID within the report window
  3. Our team verifies eligibility under hygiene rules
  4. Approved cases: replacement guidance or refund process
After delivery · approved cases
Eligibility

What can & cannot be returned

Because fragrances are personal-care products, we follow strict hygiene and safety standards.

May be considered

  • Wrong product received vs order (unopened, sealed)
  • Missing item from a multi-product order (with proof)
  • Visible transit damage reported quickly with photos
  • Manufacturing defect confirmed after support review
  • Order cancelled successfully before shipment (prepaid refund)

All cases are subject to verification. Approval is not automatic.

Generally not eligible

  • Opened, used, tested, or unsealed bottles / attars
  • “Changed my mind” after delivery on sealed fragrance*
  • Products without original packaging / freebies missing due to customer handling
  • Damage reported very late without supporting evidence
  • Incorrect address / repeated failed delivery leading to RTO (case-by-case)

*Fragrance category often cannot support open-box fashion-style returns for hygiene reasons.

Process

How to raise a request (simple steps)

Faster help starts with the right details — Order ID, issue type, and photos if relevant.

1

Find Order ID

From confirmation SMS/email or My Account → Orders.

2

Contact support

Use Contact form, call 9310738252, or Help Center pathways.

3

Share proof

For damage/wrong item: carton, label, product & packing photos.

4

Resolution

We confirm next steps — cancel, replace guidance, or refund route.

Important windows

Act early for the smoothest outcome

Cancellation is easiest before dispatch. For delivery issues, reporting quickly helps us coordinate with courier partners and protect your claim.

  • Cancellation: request as soon as possible after placing the order
  • Damage / wrong item: preferably within 48 hours of delivery
  • Keep packaging until the case is closed
  • Don’t discard freebies/invoices needed for verification
Pre-ship cancelHighest success rate
48 hours*Damage report window
Photo proofSpeeds review
Order IDRequired always
Refunds

How refunds are processed

Once a cancellation/return refund is approved, we initiate credit to the original payment method. Exact posting time depends on your bank, card network or UPI app.

  • Prepaid UPI / cards / net banking: usually 5–7 business days after approval
  • COD orders (if refund approved): bank transfer / UPI after account details are collected
  • Promotional discounts are adjusted as per offer terms
  • You’ll be informed when the refund is initiated
UPITypically 5–7 business days*
Credit / Debit cardTypically 5–7 business days*
Net bankingTypically 5–7 business days*
COD refundsAfter UPI/bank details shared

*After Lvaara approval/initiation. Bank holidays can add time. See also Payments.

Why fragrance returns are different

Perfumes and attars are intimate personal-care products. Once opened, they cannot be resold. That’s why we focus cancellations before shipping and limit returns to verified quality/fulfilment issues — so every customer receives a product that is safe, authentic and uncompromised.

Special cases

Damage, wrong item & bulk orders

Damaged in transit

Share photos of outer carton, inner packing, product and shipping label within the report window. Do not discard packaging until guidance is given.

  • Order ID required
  • Unboxing video helps (if available)
  • We’ll advise replacement/refund path after review

Wrong item received

If the sealed product doesn’t match your order, contact us with product photos and order details. Keep the item unused and in original condition.

  • Compare invoice vs product
  • Do not open if seal is intact and issue is clear
  • Support will share next steps

Bulk / wedding orders

Large gifting orders may follow custom timelines and terms agreed at confirmation. For event-critical dates, plan early.

Need action now?

Raise a cancellation / return request

Pick the fastest channel. Keep your Order ID ready for quicker resolution.

Call support

Mon–Sat, 10:00 AM – 7:00 PM IST for urgent pre-ship cancellations.

9310738252

Contact form

Best for photo proof, wrong item details and written records.

Open Contact Us

My Account

Find order status, invoices and history before writing to us.

Go to Account
FAQ

Common questions

Can I cancel after the order is shipped?
Once shipped, cancellation is usually not possible. Please refuse only if guided by support/courier process, or wait for delivery and contact us if there is an eligible issue under this policy.
I opened the bottle and didn’t like the scent. Can I return it?
Opened or used fragrance products are generally not eligible for return due to hygiene and resale safety. We recommend checking product notes and family descriptions before purchase.
How fast should I report damage?
As soon as possible — preferably within 48 hours of delivery — with clear photos of the carton, packing and product, plus your Order ID.
When will I get my refund?
After approval, refunds are typically credited within 5–7 business days to the original method (bank timelines vary). COD refunds may need UPI/bank details.
Money was deducted but order failed — what now?
Check My Account and payment SMS first. If the order wasn’t created, failed gateway charges are usually auto-reversed by the bank/UPI provider. Contact us with payment reference if it doesn’t reverse in a reasonable time. See also Payments policy.
Do exchange options exist?
Exchanges are handled case-by-case for approved wrong-item or damage scenarios. Support will guide whether replacement stock or refund is the better path.
Related policies

Read alongside this page

Still need a human to help?

We’re happy to assist with cancellations, damage claims and refund status — keep your Order ID handy.

Call 9310738252 Contact Us Help Center

Lvaara Fragrances · T-247, Idgah Road, Sadar Bazar, Delhi – 110006 · We believe in the magic of Fragrance all year round.

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